Support

How Can We Help?

Need help with Tile Sweet: Triple Match? We are happy to assist with bug reports, lost progress, purchase issues, feedback and any other questions.

Before You Contact Us

To help us resolve your issue faster, please include the following in your email:

• Your device model and operating system version.
• The game version you are using.
• A clear description of the problem.
• Screenshots or a screen recording, if possible.
• Your Google Play Games nickname (for leaderboard or cloud save issues).

Frequently Asked Questions

I lost my game progress. Can I restore it?

If you were signed in to Google Play Games Services, your progress may be restored from cloud save when you sign in again on the same account. If you still cannot recover it, contact us with your nickname and we will do our best to help.

I was charged but did not receive my purchase.

Purchases are processed by Google Play. Please confirm the charge in your Google Play account, then contact us with your order ID so we can investigate.

How do I turn off ads or personalized ads?

You can limit personalized advertising in your device privacy settings (Ads / Advertising ID). See our Privacy Policy for details on advertising partners.

How do I delete my account and data?

You can request deletion of your account and associated data on our Delete Account page.